The new generation Virtual Terminal offers the possibility to safely process mail and telephone orders (MOTO) and utilise added value features while managing your transactions.

The Virtual Terminal is where you process payment (debit and credit) transactions via the Internet by turning any personal computer, tablet or smart phone into a Point of Sale (POS) terminal. By means, it can used directly through your Devices browser without any implementation.

The Virtual Terminal enables you to initiate sale, preauthorisation or completion transactions. Additionally, you can create a Payment URL (Pay by Link) which will allow your customers to make the payment at a later point.

Access

To access the Virtual Terminal 2.0 you can use the URL’s below:

Environment	URL
CI (UAT)	<https://test-vt.natwestpayments.com/virtual-terminal/>
PRODUCTION	< https://vt.natwestpayments.com/virtual-terminal/>

Login

First Time Login

Before you proceed with your first login into the Virtual Terminal 2.0, it is necessary to install a mobile authenticator application on your mobile device (for Android and iOS devices), what will be used for a multi-factor authentication purpose and one-time-password (OTP) generation during login process.
Recommended apps:

Google Authenticator
FreeOTP

Please note: Only the above apps are currently supported. If you attempt to use another app not listed above you will receive an “Invalid authenticator code” message.

After you successfully installed authenticator app on your mobile device and obtained your VT account credentials, enter Virtual Terminal URL in your browser so that a login screen is displayed:

Type in your credentials and initial password provided by your support team and click on "Sign In" button.

Mobile Authenticator Setup

Follow the instructions as on the picture below and enable your account for multi-factor authentication, then click on "Submit" button.

One Time Password (OTP)

The setup screen will be shown only during the first login attempt, after your setup was completed successfully, you will be prompted to enter OTP generated through the authentication app on your mobile device.

After your login was successful, you will be presented with the main screen with menu:

Payment methods

Cards (credit + debit)
Card / Credentials on file (CoF)
Payment Link

Languages

English
German

Devices and Web browsers

Device	OS	Browser
Desktop	Windows, iOS	Chrome, Safari, Edge, Firefox, Opera
Tablet	Windows, iOS, Android	Chrome, Safari, Android, Opera
Mobile	iOS, Android	Chrome, Safari

Transaction types

The availability of the various transaction types depends in the permissions granted to an individual user.
Where the required permissions are assigned to the user, these transaction types are available as 'tiles' from the main Virtual Terminal menu: